Privacy Policy

1. INTRODUCTION & SCOPE

Welcome to PixelsCraft Agency (“Company”, “we”, “our”, or “us”). We are committed to safeguarding the privacy, confidentiality, and security of our clients, website visitors, and partners. This Privacy Policy outlines our standards, practices, and procedures regarding the collection, handling, storage, and protection of personal and technical data.

This policy applies to all interactions with our official website (https://pixelscraftagency.com), client management portals, communications channels, and creative or technical services provided by our agency. By accessing our website, inquiring about our services, or entering into an agreement with PixelsCraft Agency, you acknowledge that you have read, understood, and agreed to the terms described herein.

2. WHO WE ARE & CONTACT DETAILS

PixelsCraft Agency is an elite digital creative studio and web architecture firm specializing in luxury bespoke design, advanced web development, high-performance animations, and full-scale digital branding.

3. INFORMATION WE COLLECT

We collect only the information necessary to provide top-tier creative services, deliver contracts, maintain site performance, and fulfill regulatory compliance.

3.1 Information You Actively Provide

• Contact Details: Full name, business or individual email address, phone number, physical mailing address, and geographic jurisdiction.
• Project & Creative Specifications: Design briefs, branding assets, technical prerequisites, proprietary domain information, content files, and project scope outlines.
• Billing & Invoicing Information: Company billing address, tax identification numbers, and payment details (handled exclusively via verified, PCI-compliant third-party gateways).
• Direct Communications: Records of all email correspondence, meeting notes, project revision feedback, and client support inquiries.

3.2 Information Collected Automatically

• Technical Identifiers: Internet Protocol (IP) address, browser family and version, operating system environment, screen resolution, and network type.
• Browsing & Interaction Metrics: Timestamped page views, referring URLs, exit pages, session duration, and UI engagement metrics.

4. HOW WE USE YOUR INFORMATION & LEGAL BASES

In adherence with GDPR and international data standards, every processing activity is anchored to a recognized legal basis:

• Contract Performance: Fulfilling design and development agreements, executing deliverables, establishing milestones, and providing technical maintenance.
• Legitimate Business Interests: Optimizing agency operations, enhancing site security, debugging web features, preventing fraud, and managing business records.
• Explicit Consent: Sending client satisfaction surveys, publishing authorized portfolio case studies, or processing specific cookie categories.
• Legal Obligation: Retaining financial invoices, meeting corporate tax regulations, and complying with lawful government requests.

5. INFORMATION SHARING & THIRD-PARTY DISCLOSURE

Strict Non-Disclosure Policy: PixelsCraft Agency enforces a strict policy against selling, renting, or trading client data. Personal information is only shared under the following conditions:

• Infrastructure & Cloud Providers: Encrypted hosting facilities, cloud backup services, and enterprise mail servers operating under strict Data Processing Agreements (DPAs).
• Certified Payment Processors: Encrypted, PCI-DSS compliant financial conduits for processing credit card or bank wire transactions.
• Legal Protections: When strictly required by court subpoenas, regulatory audits, or to enforce our copyright and contractual agreements.

6. COOKIES & LOCAL CLIENT-SIDE STORAGE

Our website utilizes lightweight, zero-bloat client-side technologies to deliver an optimal user experience:

• Essential Technical Storage: Enables navigation, page caching, and baseline security shielding.
• User Preference Storage: Stores UI state (e.g. ambient audio preferences, sound volume, or dark mode display settings via localStorage) without identifying you personally.
• Analytics Cookies: Anonymized engagement counters used solely to monitor page loading speeds and identify broken links.

You retain full authority to disable cookies through your browser settings. Doing so will not restrict your access to core website content.

7. DATA SECURITY & INTEGRITY

We employ industry-leading defensive architecture to safeguard your records against unauthorized access, loss, or alteration:

• End-to-End SSL/TLS Encryption: All website traffic and form submissions are protected via modern 256-bit encryption protocols.
• Zero-Bloat Hardened Core: Our custom theme architecture eliminates vulnerable third-party dependencies, minimizing security attack surfaces.
• Role-Based Internal Access: Strict authentication and confidentiality agreements restrict client project access to assigned lead personnel only.

8. DATA RETENTION POLICY

We preserve personal data only for the duration required to complete project commitments, support active client accounts, and satisfy legal accounting requirements (typically 5-7 years for commercial transaction records). Once this period expires, all personal and project data is permanently purged or anonymized.

9. YOUR GLOBAL PRIVACY RIGHTS (GDPR, CCPA & UK GDPR)

Regardless of your country of residence, PixelsCraft Agency extends comprehensive rights over your personal data:

• Right to Access & Inspection: Request a complete export of personal data currently associated with your account.
• Right to Rectification: Promptly correct inaccurate, outdated, or incomplete personal records.
• Right to Erasure (‘Right to be Forgotten’): Request the permanent deletion of personal records where legal retention is no longer mandated.
• Right to Restrict or Object: Limit or halt the processing of your personal data based on legitimate business interests.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our Privacy Coordinator at info@pixelscraftagency.com. All verified requests are resolved within thirty (30) business days without administrative cost.

10. PROTECTION OF MINORS

Our services are exclusively tailored for business professionals and individuals aged 18 and older. We do not knowingly solicit or collect data from minors under the age of 16. If we discover inadvertent receipt of minor data, it is expunged immediately.

11. AMENDMENTS & REVISIONS

PixelsCraft Agency reserves the right to revise this Privacy Policy to reflect operational, legal, or technological improvements. Updated versions will be published immediately with a revised effective date. Continued use of our digital assets following revisions constitutes agreement to the updated policy.

12. CONTACT & INQUIRIES

For any inquiries, requests, or privacy consultations, please reach out to our team: